Run Water/Freezing Pipe Prevention Information

Run Water Notification Process




******Updated 2-29-24******

Due to mild temperatures, there will be no running water credit offered this 23-24 winter season.

When the frost level reaches four(4) feet, Rhinelander Water Utility will contact newspapers, radio stations, and WJFW,  and use Facebook and this website to alert authorized customers to run water to prevent the freezing of their water supply.  List of authorized customers will be available on this website and posted at City Hall. 

During the directed time period, water should be run 24 hours a day, with cold water flowing from a single fixture with a pencil lead diameter flow stream that will fill a 12-ounce container in approximately 1 minute. 

ONLY Authorized customers will receive the water and sewer use credit for the DIRECTED time periods. Utility customers who run water, without prior Water Utility authorization, are not authorized to receive the water and sewer credit.  Authorized customers will not receive water and sewer credit for the water run outside of the directed time period.

You must have prior authorization from the City of Rhinelander to run your water in order to receive the water and sewer credit.

Additional information can be found in the documents provided below.
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Freezing Water Information5 documents

  • Conditions for Thawing Water Services
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  • Freezing Water Credit Policy
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  • Freezing Water Credit Flow Diagram
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  • List of Customers Authorized to Run Water - Updated 11/2023
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  • Preventing Internal Pipes from Freezing
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